Associations are not one-size-fits-all, and neither are we. Our first priority is to analyse your association and make sure Total Management Solutions Ltd (TMSL) is the right fit for you. Once we understand who you are, who you want to be, and what is possible, we will develop a plan to help you. We know change can seem daunting, so our team works closely with your team to make the transition to TMSL smooth and seamless. Your members won’t notice the back office is changing. They will notice their services are improving.

 

Association Management, Secretariat & Business Services

We recognise the importance of quality administrative support, and our administrative staff are skilled and efficient in word processing, database management, event registration, member inquiries, membership and event reports, research, event staffing, correspondence and management support. Our clerical staff manage filing, member inquiries, email, voicemail, and complete mail services, including labelling, insertion, postage reports and coordination with mail pre-sort companies and distribution services.

Services may include:

• Day to day administration: prompt response to phone/email inquiries, correspondence, general administration. 
• Support to ensure your society operates with the highest level of efficiency and productivity
• Full secretariat services
• Committee and board support: organising and scheduling meetings, supporting documentation, liaison
• Meeting management
• Surveys
• Systems implementation

 

Membership Management

​Members are the lifeblood of an association. We will work with you to proactively and creatively ensure membership retention and growth. We monitor your members’ experience by obtaining feedback to inform your membership strategy. We provide a dedicated phone line and email address personalised to your association and can deal with all member enquiries. We can maintain your membership database and issue regular emails, letters, membership packs and promotional material to them. 

​Services may include:

• Membership growth
• Membership scheme administration
• Membership software
• Promotion of membership benefits
• Database management
• Communication

 

Conferences, Events & Continuing Professional Development

Well-organised conferences and events can be significant factors in the success of many organisations. By providing a keynote conference speaker or a must-attend networking event, organisations can deliver significant benefits and value for their members, supporters or clients. With a thorough understanding of your objectives and desired outcomes, TMSL can identify and manage an event which meets these goals.

We can assist from the initial idea to the onsite success and post-event evaluation, including secretariat, promotion and marketing, education programme, social programme, suppliers, venue, and survey. 

Services may include:

• Conferences and exhibitions
• Gala dinners and receptions
• Annual dinners and award ceremonies
• Workshops, seminars and roadshows

 

Promotion & Communication

​Your association’s marketing needs are varied and can range from designing and managing your website, posting regular updates on it, planning and delivering social media strategy, designing promotional materials, such as posters and flyers, and keeping in regular contact with members. 

Services may include:

• Member communication
• Newsletters
• Marketing campaigns
• Print and design
• Web design and management
• Social media marketing
• Advertising, including media selection, scheduling and buying

 

Accounting & Finance

Finding the time and expertise to manage the varied financial tasks required is a duty many associations appreciatively outsource to TMSL. We provide a wide range of financial support services for associations, from day to day bookkeeping, credit control and reconciliations through to cash flow management, management accounts and GST returns. TMSL have strategic partnership with companies for external audits, legal and specialised requests.

The smooth running of the associations finances allows for accountability and transparency, enabling the Executive Committee to monitor expenditure, report to the membership with confidence and make judgments based on sound evidence.

Services may include:

• Invoicing, banking & statements
• Account payables & receivables 
• Reconciliations
• Tax & GST
• Statutory reporting
• Budgets
• Year-end accounts*
• Management accounts*
• Commercial, contract and company law*

*May need to be sourced to external suppliers.

 

Strategic Planning, Leadership & Advocacy

​Our strategic approach, coordination of strategy sessions and stakeholder analysis, coupled with our team’s strong, unwavering support, will help move your association forward. Guided by know-how and experience, we help you break into new markets and optimise your business strategies. This leads to maximising your association’s potential in membership, financial growth, and long-term stability.